If you’ve recently walked into a Rogers store during business hours and wondered why the door is locked, the company wants you to know it’s the result of a policy change to prevent theft. and frauds.
The Canadian telecommunications giant now requires customers to show government-issued ID before entering a store – a rule that has raised eyebrows among some Toronto experts and customers.
“The safety of our team members and customers is of the utmost importance to us,” Rogers spokeswoman Chloe Luciani-Girouard said in a statement to CBC Toronto.
“Several measures have been put in place over the past few years to improve store security, including strong training, improved cameras and an improved door check policy.”
One-hassle policy, says customer
Rogers says this is a national policy that was put in place over a year ago, but the company also says it only applies to certain stores, although it does not specify which ones or where they are.
Oriol Ramirez is a customer who has experienced this first hand. He says it was a “hassle” when he went to a Rogers store in Toronto on Tuesday to replace his phone, which had been stolen.
Ramirez says he was told he would need ID to go in and buy a phone. The problem was, he said, that the thief had also swiped his ID and credit cards, so he had no way of getting into the store.
“It was a bit complicated to go all the way back [home] and by the time I came back it had already closed,” Ramirez said.
“You have security guards in the store, so I don’t really think it’s that necessary.”
Nicholas Filippaios says he was not asked for ID when he entered a Rogers store in Toronto, but said he saw other customers being asked at the same location.
“I can understand why they would need ID to verify an account, but why would you need it to enter the store?” said Filippaios.
“I don’t know why it’s in effect.”
5 charged with robbery in a mobile phone store
It’s unclear if theft and fraud are on the rise at GTA electronics stores. When CBC News asked police services in the Toronto, Peel and York regions for statistics to see if there had been an upward trend over the past few years, all three said they did not have these figures at hand.
But York Regional Police can report at least one such armed robbery in the past month. They say five people have been charged after a cell phone store was robbed at gunpoint in Aurora, Ontario. August 15th.
Police say two men entered the store and pointed a gun at employees while demanding money and phones before fleeing the scene with the three other defendants who were allegedly waiting outside in a car.
Businesses should consider other options, expert says
Ritesh Kotak, a Toronto-based cybersecurity and technology analyst, says this is the first time he’s seen a store that sells cellphones to the public lock its front doors and ask customers to provide ID. before you can enter.
“There’s probably nothing more frustrating than walking into a store and seeing a door locked and potentially kicked out,” Kotak said.
“I don’t think that’s a sensible policy. You don’t see that in malls, kiosks and other electronics stores.”
But Kotak says companies considering security measures to prevent theft or theft should instead consider switching to appointment-based systems.
“There are ways to secure your product, not leave all your inventory on the forefront, prevent crime through environmental design.”